Refund policy

 

Returns Policy:

We strive to provide our customers with the highest quality products and exceptional service. Due to the nature of our business and to ensure the safety and satisfaction of all our customers, we have implemented a non-returnable policy.

Once an item has been purchased, it cannot be returned or exchanged unless it is damaged or defective upon receipt. In such cases, we will gladly provide a replacement or issue a refund in accordance with our warranty policy.

We understand that there may be exceptions to this policy in certain circumstances, and we encourage customers to contact our customer service team for assistance with any concerns or inquiries regarding their purchase.

Thank you for your understanding and cooperation. We appreciate your continued support and look forward to serving you again in the future.

As the company grows the returns policy will be modified however we appreciate your purchase and will help with everything we can.

You can always contact us for any return question contact@nomadlife.uk

Unfortunately, we cannot accept returns on sale items or gift cards.

Exceptions:
Certain types of items can be recycled and we are working with partners to try and do this a lot more.

Remill products: (These are noted in the description)

Remill is a technology and service designed to keep good material in use and flowing. Some people use it as an example of circular economy design in action. Material is recovered and remanufactured into new products.
By creating new products from old ones, the loop is closed and waste is designed out. All Teemill products are designed to be remade. When items wear out, customers scan a QR code on the label to send them back. In return, they get store credit to spend on the future purchase of a circular economy product. You can also send back any 100% cotton items from your wardrobe to Teemill, from any brand (excluding denim and underwear) and we will remake it into new clothing, giving you store credit in return.

You can always contact us for any return question at contact@nomadlife.uk

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

There is a 30 day policy with this

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Wrong Address - If you or your end customer provide an address that is considered insufficient by the courier, the shipment will be returned to our facility. You will be liable for reshipment costs once we have confirmed an updated address with you (if and as applicable).

Unclaimed - Shipments that go unclaimed are returned to our facility and you will be liable for the cost of a reshipment to yourself or your end customer (if and as applicable).